FAQs
After ordering, in how many days will I receive the order?
The Print Space in London will receive your order automatically after you pay. Order usually ship out within 72-hours of your purchase and shipping are handled by them. Usually takes arrive within 7-15 business days depending of course on your location and holly days!
Is there a shipping fee?
No, You no need to pay a shipping fee, we ship your art to United States, Albania, Andorra, Angola, Antigua & Barbuda, Argentina, Australia, Austria, Belgium, Brazil, Canada, Cayman Islands, Costa Rica, Czech Republic, Denmark, El Salvador, Finland, France, Germany, Honduras, Hong Kong SAR China, Ireland, Israel, Italy, Japan, Kuwait, Malaysia, Mexico, Netherlands, New Zealand, Norway, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Serbia, Singapore, Sweden, Switzerland, Uganda, United Arab Emirates, United Kingdom, Uruguay, and Venezuela
What does the service is end-to-end carbon neutral, means?
This means a sustainable use of renewable energy. Our print studio partner, The Print Space UK, offset all carbon emissions. The fine art process is a sustainably packaged and carbon neutral free and is made with sustainably sourced paper, recyclable packaging and envelopes, recyclable cardboard stiffeners to protect your print in transit, paper tape made from 100% recycled fibers,100% recycled polypropylene corner protectors, and Biodegradable bubble wrap. That is one of many reasons to invest with us.
How is the quality of print will I get?
Our photographs are printed on Giclee - Hahnemühle Photo Rag. I'm sure you'll love the quality we've selected.
What is a Giclée print?
Giclée printing is meant to produce a product at a higher quality and with a longer lifespan than the basic photo paper most than other companies prints on. Our partner, The Print Space UK, give us an online Giclée art printing service what is loved by illustrators, painters, and photographers alike, and make color perfect Giclée prints for you, using the very latest technology. There are 7 sustainable art papers and I selected Hahnemühle Photo Rag print paper for you.
What quality qualities does Hahnemühle Photo Rag print paper have?
Hahnemühle Photo Rag is excellent for high-quality Fine Art inkjet printing. The white cotton artist’s paper, with its characteristic, wonderfully soft feel, boasts a lightly defined felt structure, lending each artwork a three-dimensional appearance and impressive pictorial depth. Combined with the matt premium inkjet coating, this paper produces outstanding prints that feature brilliant colors, deep blacks, striking contrasts and perfect reproduction of detail. This acid- and lignin-free classic meets the most exacting requirements for age resistance and is specially designed for Fine Art applications. The surface has minimal texture with a chalky smooth cotton feel which creates smooth color gradients. It has a delicate surface, so we recommend extra care when handling. Photo rag is suitable for mounting but its cotton texture means edges can fray if not carefully handled.
How many print sizes do they have?
We offer each picture in four different sizes: S, M, L & XL. The measurements were recategorized for a more versatile handling and each corresponds to the following standard dimensions:
Small = 8” x 12” Almost equal to the screen of a standard laptop. Ideal for decorating small spaces.
Medium = 16” x 24” With these dimensions you can decorate spaces such as living rooms, corridors, bedrooms, small offices. You can also combine a collection of two or more pieces for larger spaces such as the main room and large bedrooms.
Large = 24” x 36” In my opinion this is a versatile size for medium to larges houses with enough spaces to decorating.
Extra Large = 40” x 60” This is 78% larger than the large size, suitable for big spaces, such as offices, hotels, large houses, restaurants, clinics.
Those print sizes have been selected because fit with universal and readily available framing sizes, making it possible to purchase a frame directly from your local art store or design store.
Will I receive the print ready to place on the wall?
No, you will receive a print on Hahnemühle Photo Rag paper. Let's firmly believe that framing options must be carefully chosen, and that depends on the space, tonalities of the decoration of the environment and the style of the decorator. In this sense, we recommend that in your locality you choose a frame supplier who can advise you especially on large frames.
Explain the exchange and return process to me?
We going to provide 100% satisfaction guaranteed. We know how special and exciting is to invest in a Fine Art, that’s why we chose The Print Space as a partner on this process, their take great care in ensuring its safe, efficient, and protected delivery is what I love of them. Firstly, they’re carefully cover your work with tissue paper and bubble wrap, eliminating the danger of any scratches or folds. Wrapped up and ready to go - your order is placed into a robust cardboard tube, secured, and sealed at both ends. Once sealed, them efficient dispatch team send your order. However, if a print is damaged, or the order is in some way defective, after delivery you have 36 hours to let me know, we will need evidence of the artwork damage. We will send a replacement print free of charge and cover the delivery costs of the replacement. If you go on to request a refund at this point instead of a replacement, we will honour this. Once the print has been received and inspected at the partner studio in London, we will email you with confirmation of the refund of the production. Return of money only is acceptable in case of damage. If you are not satisfied, we will happily replace your print order after the old one has been torn up and recycled as well as the certificate.
Will I have to pay customs and local taxes?
Outside of UK and the EU, orders are considered international shipments. If you order goods from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges, and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
Is it safe to pay on Shopify?
You can pay via PayPal and Shopify Credit Card Payments. Both use a secure 256-bit encryption service and are 100% safe and secure.
What is a certificate of authenticity and limited printing?
This is a document certifies that the accompanying artwork is a genuine and authentic limited edition fine art print produced directly from Ana Sosa. Each certificate is unique and content the name of the images, the edition number, production date, certificate number and a hologram authentication patch that is matched by a unique number on both the print and certificate. We provide a limited license to the owner of the print for his or her own display and enjoyment. The owner of the Print may sell o gift the print to another party and the limited license and restrictions shall apply to such party.